Terms & Conditions
Effective Date: January 1, 2024
Welcome to Brember Designs! These Terms and Conditions govern your use of our website and services, including all laser engraving work performed on glass, metal, wood, and leather.
By using this website and placing an order, you agree to the following terms:
1. Services Provided
We offer custom laser engraving services on materials such as glass, metal, wood, and leather. Each piece is made to order and may vary slightly in appearance due to the natural differences in materials.
2. Custom Orders
You are responsible for providing accurate information, design files, and approval for any custom requests. We reserve the right to reject any content deemed inappropriate or offensive.
3. Material Disclaimer
We strive for the highest quality, but natural materials (wood, leather, etc.) may react differently to laser engraving. Slight imperfections or color variances are normal and not considered defects.
4. Turnaround Time
Typical turnaround is [insert number] business days after order confirmation. Delays may occur during peak seasons or for complex projects. We will notify you of any significant changes in delivery time.
5. Payment
Payment must be made in full at the time of order. We accept [insert payment methods]. All prices are in [insert currency] unless stated otherwise.
6. Shipping
We ship via [insert carrier] and provide tracking when available. Once items are shipped, we are not responsible for delays, damages, or losses caused by the carrier.
7. Returns and Refunds
Due to the custom nature of our work, all sales are final. However, if your item arrives damaged or we make an error, please contact us within 5 business days of delivery. We'll work with you to make it right.
8. Intellectual Property
You must have the legal right to use any designs, logos, or text submitted to us for engraving. We are not liable for copyright or trademark infringements related to your custom content.
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from use of our products or services. Our total liability will not exceed the price paid for the order.
10. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Continued use of our website or services after changes are posted constitutes acceptance of the new terms.
11. Contact
If you have questions, please contact us at:
Phone: 804-432-2740
Email: chad@bremberdesigns.com